VIP Communications FAQs

Get help with international calling
  • Visit the App Store and search for VIPConnect.
  • Yes, it’s completely free to download and you get a free 5 minute call to test it out.
  • VIPConnect integrates with your phone so that you can dial directly from your contacts and recent calls.
  • Download the app for free and follow the instructions to get a 5 minute free call to anywhere in the world.
  • Once you have downloaded the app, you can simply add credit at any time and carry on using the VIP service. If you prefer, you can also call us to open your account.
  • When you first download the app, we will ask you for your phone number. This will register the number on your VIP account and will allow you to make calls seamlessly from your phone.
  • Open the VIPConnect app
  • Dial your international number or select an international number from your contacts
  • A pop-up will appear asking if you wish to use VIP for the call. Select ‘Call through VIPConnect’
  • Your call will go out over VIP
  • VIPConnect works in the US, Canada and Puerto Rico. The app is designed for use only in the country where your mobile is based. It is not advised to use the VIP service when roaming in another country.
  • VIPConnect is not designed for use when roaming in other countries. The VIP app uses your network provider’s voice network to connect to the VIP network in order to give you the best call quality. When you are in your home country, the access call is free to you as it is included in your plan minutes, however, if you use the app when you are roaming in another country, your network provider will charge you roaming fees when the app dials the home country access number.
  • Click the login tab at the top of the app, enter your phone number and your password. If you have lost your password, please go here to reset it.
  • No. VIPConnect works across your service provider’s voice network. It dials the VIP access number and then your international number. This ensures you get the best possible call quality and means you do not have to be connected to a Wi-Fi network to use the VIP service.
  • Yes, it’s completely free to download and you get a free 5 minute call to test it out.
  • VIPConnect integrates with your phone so that you can dial directly from your contacts and recent calls.
  • Download the app for free and follow the instructions to get a 5 minute free call to anywhere in the world.
  • Once you have downloaded the app, you can simply add credit at any time and carry on using the VIP service. If you prefer, you can also call us to open your account.
  • When you first download the app, we will ask you for your phone number. This will register the number on your VIP account and will allow you to make calls seamlessly from your phone.
  • You can make calls from your native phone dialer or from the VIPConnect app.
    • From your native Android dialer:
      • Open your phone’s dialer
      • Dial your international number or select an international number from your contacts
      • A pop-up will appear asking if you wish to use VIP for the call. Select ‘Call through VIPConnect’
      • Your call will go out over VIP
    • From the VIPConnect app:
      • Open the VIPConnect app
      • Dial your international number or select an international number from your contacts
      • A pop-up will appear asking if you wish to use VIP for the call. Select ‘Call through VIPConnect’
      • Your call will go out over VIP
  • VIPConnect works in the US, Canada and Puerto Rico. The app is designed for use only in the country where your mobile is based. It is not advised to use the VIP service when roaming in another country.
  • VIPConnect is not designed for use when your mobile is roaming in another country. The VIP app uses your network minutes to connect to the VIP network in order to give you the best call quality. If you use the app when you are roaming in another country, your network provider will charge you international roaming fees when the app dials the access number.
  • Click the login tab at the top of the app, enter your phone number and your password. If you have lost your password, please go here to reset it.
  • Yes. Simply open your dialer and dial your international number or select an international number from your contacts. A pop-up box will appear asking you to confirm you wish to call using VIP. Confirm you want to use VIP and your call will go over the VIP network.
  • Call intercept is a feature that allows the VIPConnect app to intercept any international call that you dial and send it out over the VIP network. You can turn intercept off in the setup tab of VIPConnect. If you turn this feature off, all calls will go out over your service provider.
  • No. VIPConnect works across your service provider’s voice network. It dials the VIP access number and then your international number. This ensures you get the best possible call quality and means you do not have to be connected to a Wi-Fi network to use the VIP service.
  • Simply click on the balance tab and then click the Re-Credit button and follow the instructions. To make it even simpler, logon to your account at www.joinvip.com and set up Automatic Re-crediting.
  • Yes, but you can try the service out for free before you buy.
  • Visit our signup page to try VIP for free or call us on 1-800-836-5004.
  • You can either dial the QuickDial® number that we will give you during account setup or you can dial an access number and then your international number. Please click here for dialing instructions.
  • If you are calling from the U.S. use the Direct Access number: 703-796-8000. This will give you the best possible rate.
  • Please note, dialing the access number from your mobile device uses your network minutes. Typically, these minutes will be included in your mobile service plan and therefore not cost you anything additional. Please check with your mobile service provider to ensure you do not get charged for dialing the VIP access number.
  • When you set up your account, simply register your mobile number. You won’t need to use a PIN when dialing from your registered number.
  • You will be asked to register your CLI when you open your account. If you wish to register more CLI’s please visit the Users section of our customer website.
  • QuickDial® allows you to dial one local number to connect to your international contacts instantly. You can save the number in your phones contacts for the quickest way to dial. Please visit the Contacts section of our customer website to register your contact’s international numbers and get your QuickDial® numbers.
  • Yes, using QuickDial®. Please visit the Contacts section of our customer website to register your contact’s international numbers and get your QuickDial® numbers. Simply save a QuickDial® in your phone's contact list and dial directly - there's no need to dial an access number.
  • VIP works in over 40 countries and is designed for use with local phones in each country. VIP strongly advises against using the VIP services from a mobile phone that is roaming internationally. Such usage will lead to international roaming fees from your mobile service provider.
  • VIP strongly advises against using the VIP services from a mobile phone that is roaming internationally. Such usage will lead to international roaming fees from your mobile service provider. We advise that you use a local phone in the country or purchase a local SIM card for your mobile phone.
  • You can re-credit using our automated IVR by calling Customer Service and selecting the automated re-crediting service.
  • Yes, but you can try the service out for free before you buy.
  • Visit our signup page to try VIP for fee or call us on 1-800-836-5004.
  • You can either dial the QuickDial® number that we will give you during account setup or you can dial an access number and then your international number. Please click here for dialing instructions.
  • If you are calling from the U.S. and you have a nationwide plan with your home or work service provider that includes national calls, use the Direct Access number: 703-796-8000. If not use the Toll Free Access Number: 1-800-836-5006.
  • Please check with your service provider to ensure you do not get charged for dialing the VIP access number. Calls using the toll-free access number are charged an additional 1¢ per minute.
  • When you set up your account, you will register your phone number. You won’t need to use a PIN when dialing from your registered number.
  • You will be asked to register your CLI when you open your account. If you wish to register more CLI’s please visit the Users section of our customer website.
  • QuickDial® allows you to dial one local number to connect to your international contacts instantly. Please visit the Contacts section of our customer website to register your contact’s international numbers and get your QuickDial® numbers.
  • You can re-credit using our automated IVR by calling Customer Service and selecting the automated re-crediting service.
  • Visit our signup page to try VIP for free or call us on 1-800-836-5004.
  • You should use the Toll Free Access number: 1-800-836-5006. Calls using the toll-free access number are charged an additional 1¢ per minute.
  • Payphone surcharges are mandated by the FCC and are charged by Pay Phone providers for calls to free phone numbers. VIP collects this charge and passes to the payphone providers. The current payphone surcharge collected is 55¢ per call.
  • An international number is made up of an international prefix, a country code, an area code and the local number. For example, the number to call from the US to Ireland will look like this:

International Prefix Country Code Area Code Local Number
011 353 21 1234567
  • Use the international prefix used in the country where you are dialing from. If you are calling from the US use 011 followed by country code. From the UK use 00 followed by country code. For example:
    • From the US: 011-27-111234567
    • From the UK: 00-27-111234567
  • If you are using the VIP app for Android or iPhone (VIPConnect), you use + instead of the international prefix. You can also use 011 or 00 from any location.
  • Visit the Country Codes section of the VIP website to look up the correct code.
  • In general you will need to remove the country prefix. The country prefix is usually a leading 0. For example, if the local number is 0302212345, typically you will need to remove the leading 0 and add the international prefix and country code to get 011-233-302212345
  • PINless dialing allows you to make international calls without having to enter a PIN. When you register your phone number, we will recognize you through your CLI (Caller ID) and connect your calls without asking for a PIN.
  • You will be asked to register your phone number when you set up your VIP account.
  • Visit the User section of our customer website, select the user you wish to add a number to, click the actions icon and select edit. Click ‘Add Phone Number’ and enter your number.
  • Visit the User section of our customer website, select ‘Add A User’ and complete your user’s details.
  • QuickDial® allows you to dial one local number to connect to your international contacts instantly.
  • Visit the Contacts section of our customer website, click ‘Add a New Contact’ and enter your contact’s name and international phone number. We will give you a QuickDial® number to dial.
  • You can setup nine QuickDial® numbers.
  • Yes. Simply add the QuickDial® number and dial directly from your phone contacts. There's no need to dial an access number.
  • Visit the Contacts section of our customer website, click the actions icon and select edit. Enter your contact’s new number and click save.
  • Visit the Contacts section of our customer website, click the actions icon and select remove.
  • Direct line Ghana is an exclusive service provided by VIP in partnership with Vodafone Ghana. It is a local Ghana number that we allocate to you. Your friends and family in Ghana can call the number for free from a Vodafone landline or mobile and the call is charged to your VIP account at an incredibly low rate. Click here for the current Direct Line Ghana rate. If you friends and family call from another network they will be charged for a local call.
  • The current rate is 9.9¢ for $US accounts and 7.9p for £UK accounts.
  • New Customers – Visit our signup page and get your Direct Line Ghana number in a couple of minutes.
  • Existing customers - Visit the Direct Line section of our customer website and click the Add a New Direct Line button.
  • Simply give them your Direct Line Ghana number and have them dial it from their Ghana mobile or landline.
  • If they call from a Vodafone mobile or landline the call is free for them. If they call from any other network, they will be charged only for a local call to your Ghana number.
  • Make sure your friends know your Direct Line Ghana number. Agree with them that you will call their number and hang up after two rings. This is the signal for them to call you back. This will save you more than 50% on all your calls.
  • Visit the Direct Line section of our customer website and click the Edit button for your Direct Line Ghana number. Simply edit the ‘Forward to’ number.
  • Mobile recharge is a service that allows you to send credit to your friends’ and family’s pre-paid mobile phones in over 100 countries.
  • Go to Mobile Recharge on the VIP website and follow the three easy steps:
    • Enter the mobile number and the amount you want to send
    • Select your payment method
    • Click send and your money is instantly transferred
  • Over 100 in total. Go to our Mobile Recharge webpage to see the full list.
  • VIP works hard to get you the most competitive exchange rates possible so more of your transfer reaches your loved ones. For each recharge transaction, we charge 10% of the amount in USD with a minimum of $1.00 and a maximum of $4.00 depending on the amount you need to send.
  • You need the mobile number you wish to recharge and the mobile network, along with your payment details. We accept credit and debit cards with Visa, MasterCard, Discover, Diners Club and JCB logos.
  • Once you press send the recharge is sent immediately. Your loved ones should see the credit on their mobile phone within minutes.
  • Yes. Your transaction is securely encrypted from the moment you log into the VIP website and remains secure until the Mobile Recharge reaches the far end.
  • Yes, simply open a VIP calling account and send your Mobile Recharge
  • Visit our Signup Page and select the type of sign up that best suits your needs. You can choose between trying the service for free or getting free calling credit with your opening payment.
  • It takes only a couple of minutes to get started.
  • Yes. This means you will never be surprised with large bills at the end of the month.
  • $5 if you open your account online.
  • Our secure website is equipped with a high-grade 256-bit SSL certificate allowing you to safely add money online. All sensitive information is encrypted with strong encryption methods. Please click here for more information regarding online shopping safety.
  • We accept credit and debit cards with Visa, MasterCard, Discover, Diners Club and JCB logos.
  • Your credit will not expire if you use your account at least once every six months.
  • You can login using your phone number, email or VIP account number along with your password.
  • You will be asked to set up a password when you open your account.
  • We will ask you your security questions if you forget your password. We also ask a security question to help verify your identity when you call into our Customer Service center.
  • A user is someone you allow to make calls on your account. You will be the primary user, and you can add as many other users as you like.
  • You can add as many users as you like.
  • Visit the User section of our customer website, select ‘Add A User’ and complete your user’s details.
  • By entering your user’s phone number to your account, you will register it and your user will be able to make calls seamlessly from their phone.
  • Visit the User section of our customer website, select the user, click the actions icon and select ‘Edit’. Enter the new phone number and click ‘save’.
  • A PIN will allow your users to make calls from phones that are not registered on your account.
  • Visit the Call History section of our customer website and view the call history by user’s name or phone number.
  • Visit the User section of our customer website, select the user, click the actions icon and select ‘Remove’.
  • Login to your VIP account and visit the Re-credit page. If you want to repeat your last transaction, check the details and click submit. If you want to use a different payment method, click edit details and select your new payment method.
  • $5 online or using our automated telephone IVR. $10 through our customer service center.
  • Easy Credit® allows you to repeat your last transaction with one click. You can also change the amount of the re-credit and complete your transaction with two clicks.
  • Our secure website is equipped with a high-grade 256-bit SSL certificate allowing you to safely add money online. All sensitive information is encrypted with strong encryption methods. Please click here for more information regarding online shopping safety.
  • Yes. We do not store your credit card information on the VIP website. We only keep the last four digits and then prompt your card issuer to repeat your transaction. Additionally, all information is securely encrypted. Please click here for more information regarding online shopping safety.
  • We accept Visa, MasterCard, Discover, Diners Club and JCB, along with V.me from Visa.
  • Visit the Call History section of our customer website, select your date range and click search
  • Yes. Visit the Call History section of our customer website and enter the user’s name or number in the ‘Search by phone number, destination or user’ field.
  • Yes. Visit the Call History section of our customer website and enter the destination in the ‘Search by phone number, destination or user’ field.
  • Visit the Payment History section of our customer website, select your date range and click search
  • Yes. You can sort your payment history by type to see re-credits and bonuses
  • Email subscriptions allow you to choose which emails you wish to receive from VIP
  • Visit the Email and Subscriptions section of our customer website. Check or uncheck the email group you wish to change
  • There are four categories of emails that we send to our customers. Rate change emails, promotions related to your VIP account, promotions related to other VIP services and promotions for services offered by VIP’s affiliates
  • Yes. Simply check the groups you wish to subscribe to and uncheck the ones you don’t want
  • Yes. Your personal referrals are very important to us. If they open an account for $25 or more, we will credit your account $10. If they open an account for $10 or more but less than $25, we will credit your account $5.
  • Use our Refer A Friend tool to send an email invite to your friends. When they click on the link and open an account, we will automatically credit your account with your referral bonus. Your friends can also call our Customer Service Center and open account. When they quote your phone number, we will automatically credit your account with your referral bonus
Why Choose VIP
  • Global Experience You Can Trust
  • Call Quality Is Our Top Priority
  • Exceptional Customer Service

With over 100,000 customers and 20 years of experience, we understand you expect perfect call quality, great rates and exceptional live customer service, and that’s exactly what we deliver, every connection, every day - we won’t let you down!

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      See what people are saying about VIP

      • A solid service!
        I have been using VIP for more than a decade. The price is very attractive and, while there are cheaper offerings, none of them delivers the quality of service that I have been enjoying consistently from VIP. In addition to the price and quality, VIP makes it convenient to call internationally from any of my telephones without having to enter any codes whatsoever and, the cherry on the cake, I have convenient speed dials for my family around the world!

        5 / 5 Stars
        Trustpilot
        International Calling Account
      • Great Service Even Better Prices!
        I love, love, love VIP. We've had it for years and use it for business and for personal use. It couldn't be easier. Their people are friendly, knowledgable and helpful. Our account automatically "reloads" when the balance gets low so there's never a problem. The connections are crystal clear and we save a boatload of money. I wish everyone I worked with worked as well as VIP.

        5 / 5 Stars
        Trustpilot
        International Calling Account
      • Best International Calling Plan on the Planet!
        Could not be more pleased with the VIP Calling Plan for Ghana. The simplicity is remarkable, plus having 10 Speed Dial numbers that take you directly to your friends and family is fantastic. It makes the calls from your friends and family easier and less expensive for them, having a local number they can call. Every one has been pleased with your plan. We all sincerely thank you and my friends and family is telling everyone about your plan, and look to bring more customers to VIP Communications.

        5 / 5 Stars
        Trustpilot
        International Calling Account
      • This service has been a life saver!
        We discovered this company on arrival in the US and have used their service since that time (2001). It has been a lifesaver as we have family, including elderly parents, in South Africa, and friends all over the world. We have been able to call for an incredibly good price and have never had any problems. It costs less to call overseas than it costs to call friends 25 miles away. We are so grateful to VIP Communications and would recommend them to anyone.

        5 / 5 Stars
        Trustpilot
        International Calling Account