VIP Communications FAQs - My Personal Access Number

  • We assign you with an access number for PIN-less dialing based on your area code. You can find your Personal Access Number by logging into My Account and it will be displayed on your account dashboard. If you don’t have a Personal Access Number, please contact customer service at 1-800-836-5004.
  • You will not be asked to enter a PIN when using your Personal Access Number from any number registered on your account. It also adds an extra layer of security on your account. Since the access number is based on your area code, we try our best to make this a local call for you but cannot guarantee it for all locations in the U.S. Please make sure your service provider doesn't consider this a long distance number that may result in additional charges.
  • Please make sure you are calling from a phone number registered on your account. If not, you will be asked to enter a PIN. You can register any number to your account from the Account Users page in My Account. You can also give us a call at 1-800-836-5004 and we can help you.

  • Before making any calls, please check with your service provider to ensure they don't consider it a long distance call which would result in additional charges. To avoid any such charges, use our toll free access number 1-800-836-5006. VIP is not liable for any such charges.
  • Yes, any user registered on your account can use it for PIN-less dialing.
  • Please try your call again with your Personal Access Number if you can’t connect. Sometimes due to the complex nature of telephony networks calls don't complete due to some temporary issue. If you still encounter an issue, please contact live customer service at 1-800-836-5004. We will help identify and resolve your issue.
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