VIP Communications Inc. ("VIP") is committed to protecting the
privacy and security of your personal information. This Privacy
Policy describes the personal information that we may collect about
you, how we may use it, when we may disclose it, how we safeguard
it and how you may access it and control its use in connection with
our marketing communications. In this policy we refer to personal
information which is information that we directly associate with a
specific person or entity for example, name, addresses, telephone
numbers and call records.
How Do We Collect Personal Information?
We collect personal information about you in a number of ways
including:
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Information you provide. When you open a VIP account you will be
asked to provide various information including your name, address,
telephone number(s), email address and possibly credit card details
before you are able to use the service.
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Information automatically collected. Our systems capture details
about the origination and destination numbers of calls you make as
well as the date, time and duration of each of your calls. When
your computer Web browser accesses our Web site we automatically
receive your IP address which we require to ensure that information
is only passed to the customer who requested it. We will also set
cookies (small data files) on your computer when you access our Web
site to ensure that as you move from Web page to Web page our
system knows who you are and provides only information related to
your specific account.
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Information from other sources. We may also obtain personal
information about you from other sources. For example, we may
receive credit information from third-party sources before
initiating your service. We may also purchase personal information
(for example, e-mail lists, postal mail lists, demographic and
marketing data) from third parties.
How Do We Use Personal Information?
We use personal information for a variety of business purposes,
including for example, verifying your identity, to respond to your
requests for service or assistance, to resolve problems with our
services, to create and improve products and services, to suggest
additional or different products or services and to protect our
rights and property. We may also use personal information to
contact you about VIP or third party products, services, and offers
that we believe you will find of interest. We may contact you by
telephone call, text message, postal mail, e-mail, or other
methods. You may opt-out of receiving marketing communications from
us at any time as outlined below.
How Can You Limit the Use of Your Personal
Information?
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We want to provide you with meaningful choices regarding our
marketing communications and you may choose to limit or 'opt-out'
of certain or all communications from VIP at any time.
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You can manage your VIP account online. To change your marketing
preferences, log into your account at joinvip.com. Go to 'Manage Account' and
click on 'Email & Subscriptions'
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You may change your marketing preferences by emailing us at
[email protected] or
by writing to us at:
VIP Communications, Inc.
Attn: Customer Service
45189 Research Pl #100
Ashburn, VA 20146-2694
(Reference: Privacy Policy)
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Finally, you may follow the "unsubscribe" instructions on any
marketing e-mail that we send you.
Do We Share Your Personal Information?
We do not sell, rent, or otherwise provide your personal
information to unaffiliated third-parties except where we believe
in good faith such disclosure is necessary to comply with the law
or respond to legal process (for example, lawful subpoena or court
order), to enforce or apply agreements, to initiate, render, bill,
and collect for services and products, to protect our rights or
property, in connection with claims, disputes, or litigation, to
protect users of our services and other carriers or providers from
fraudulent, abusive, or unlawful use of, or subscription to, such
services, to facilitate or verify the appropriate calculation of
taxes, fees, or other obligations due to a local, state, or federal
government or if we determine disclosure is necessary in an
emergency situation.
How Do I Access My Information?
You may access and modify your personal information by visiting
joinvip.com or by contacting our
Customer Service Center on 1-800-836-5004 and providing the
necessary security information to allow access to your account
information.
Customer Proprietary Network Information
(CPNI)
Customer Proprietary Network Information, or CPNI, is a subset of
personal information that is created in connection with the
telecommunications services that we provide to you. CPNI includes,
for example, call records, the services you have with us and
certain information about your rate plans and the features that you
use. CPNI does not include your name, address, and phone number.
Under federal law, you have a right, and we have a duty, to protect
the confidentiality of your CPNI and we have adopted policies and
procedures designed to ensure compliance with those rules. We will
never intentionally disclose your CPNI to unaffiliated
third-parties, except as allowed under FCC rules, applicable law,
or as explained in this policy. We may however, with your
permission, disclose CPNI to affiliated companies for marketing
purposes.
You have the right under federal law, at any time, to restrict our
use or disclosure of and access to your CPNI. You may restrict:
1. VIP's use of your CPNI for marketing purposes
2. VIP from sharing your CPNI with affiliated companies
You may inform us of any decision to change access to your CPNI
using any of the methods set forth above in 'How Can You Limit the
Use of Your Personal Information?' Please remember that, should you
deny us permission to use your CPNI, we will be prevented from
providing you with information regarding our other services or
services offered by our affiliates.
You have the right to disapprove, and revoke or limit access to
your CPNI at any time and at no cost. Your decision will remain
effective until you change it and at no time will any decision to
deny approval affect the provision of VIP services to which you
currently subscribe.
Please do not call us to change your CPNI access.
Customer Service Monitoring
We may monitor and record phone calls, e-mails, or other
communications between you and our Customer Service representatives
or other employees for training and quality assurance purposes and
to review specific transaction requests.
Other Governing Terms
This policy does not modify or alter any applicable agreement you
have with VIP. For example our Terms and Conditions govern
your use of our services and the VIP Web site. If this policy
conflicts with the Terms and Conditions, the Terms and Conditions
govern to the extent of the inconsistency.
Changes to This Policy
If we are forced to modify this policy due to changes in
legislation or for any other reason we will notify you in writing
and/or via email at least 35 days prior to such changes being
implemented. In addition you may wish to refer to this policy for
the latest information and the effective date of any changes.
How to Contact Us
If you have any questions or comments about this policy or about
VIP's privacy practices, please call Customer Service
1-800-836-5004 or e-mail us message to [email protected].
You may also direct your privacy-related comments or questions
to:
VIP Communications, Inc.
Attn: Customer Service
45189 Research Pl #100
Ashburn, VA 20146-2694
(Reference: Privacy Policy)
Additional Information
Additional information regarding privacy of information is
available from the FCC via the Internet at www.fcc.gov, telephone 1-888-CALL-FCC
(1-888-225-5322) or mail at the following address:
Federal Communications
Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554